Be required to attend each Session on the date and time that you have booked, noting that each Session can be changed by you 24 hours prior to any Session commencing, B Star will try our best endeavour to provide a make up lesson, but no guarantee. Failure to attend and/or not providing the required minimum cancellation notice means that you will be charged a session cancellation fee for that Session. While coaching fees are non-refundable, students may have extenuating circumstances that prevent them from undertaking their program(s). Where evidence can be successfully provided to support the student’s circumstances, coaching fees may be refunded or partially refunded at the discretion of B Star. This decision of assessing the extenuating circumstances rests with the Head Quarter of B Star and shall be assessed on a case by case situation.
If time is lost during one of your Sessions due to the late arrival of the coach or due to technical issues with the learning platform, B Star will compensate you for the loss of time by rescheduling a Session to another date and time that is agreed between you and the coach to make up for such loss or to extend the session if time allows.
Make-up session will also be provided for the following reasons:
- if the quality of the Session was significantly below the standard expected by B Star.
- If the coach cancels a Session and B Star is unable to provide you with a replacement coach with similar qualifications and experience or at the scheduled Session time.